Virtual call center

Use audio and video locally in the company

Challenge of decentralization

Call centers are personnel-intensive companies, finding the right staff on site is often difficult and, above all, expensive. But suitable ones can be found relatively easily in the area and even in other countries. For this reason, many call centers are already working decentrally.

Decentralized work creates challenges for the IT of every company. For call centers, this means suitable hardware and, above all, call center client software installed on site with a connection to the central software. VPNs must be created across a large number of workstations and different networks.

Call Center Remote-Desktop Workplace

Here WebConnector offers new approaches to operate call center workstations as remote desktops. The infrastructure is set up and maintained centrally. The employees set up a remote desktop connection to the head office without VPN, simply secured with WebConnector and work directly on the hardware and software in the company.

It doesn’t matter whether the call center only works with sound or also with video. The advantage for the company is that no data is processed or stored in a decentralized manner. Everything remains central with the exception of the workstations.

WebCam and audio with forwarding

A unique feature of WebConnector’s remote desktop browser solution is that image and sound are transmitted from the client workstation directly to the remote desktop and processed there without any loss of quality or delay. This means that any client hardware can be selected for the call center agent, as long as it provides an Internet browser as software and a webcam and headset as hardware.

This reduces the investment, administration and maintenance of the employee workstations to a minimum. The workstations are not part of a complex VPN, but only externally connected clients on a shared remote desktop.

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